Rentals, student housing and apartments
For landlords and property managers
From student apartments to older houses split into units, rentals need their own plan when something happens. These are the usual steps.
Phone answered 24 hours a day, 7 days a week
From the call to a ready unit
Let the authorities finish
Do not enter or clean before the police or the coroner release the unit.
Contact the tenant or next of kin
If a tenant died, the family may need time to collect belongings before cleanup, or may ask the company to set items aside.
Protect the neighbors
Fluids and odor can travel to the unit below or next door. Ask the company to check adjoining units.
Call your insurer
The building policy may cover cleanup and repair. Ask what paperwork it needs.
Keep the records
Keep the estimate, the itemized bill and anything the company gives you showing the work was done.
When you are ready
One call, no pressure
You can call before you have decided anything. Ask what the work involves, how long it may take and what the company needs from you.
Talk it through first
Say what happened and where, and whether the police or the coroner have finished. The company will explain what it would do and what affects the cost. Nothing is agreed until you say yes.
Call (706) 555-0104Phone answered 24 hours a day, 7 days a week
Calls may be recorded. Read the referral disclosure and the privacy policy.